RETURNS - Metate Industrial Supply

Dec 31, 2017

Your Trusted Source for High-Quality Industrial Equipment

At Metate Industrial Supply, we pride ourselves on offering top-notch industrial equipment to our valued customers. Our commitment to quality and customer satisfaction is unwavering. We understand that sometimes, despite our best efforts, a return may be necessary. In such cases, we have put in place a comprehensive return policy to ensure a hassle-free experience for our customers.

Metate Industrial Supply's Hassle-Free Return Policy

Our return policy is designed to provide you with peace of mind when making a purchase from our website. We believe that a smooth returns process is just as important as the quality of our products. Here are the key highlights of our return policy:

1. Eligibility for Returns

We accept returns for most products within 30 days of the date of purchase. To be eligible for a return, the item must be unused and in the same condition as when it was received. Additionally, it must be in its original packaging.

2. Return Process

To initiate a return, please contact our customer service team directly. They will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number. This RMA number is essential for the smooth processing of your return.

Once you have received your RMA number, securely package the item with all its original accessories and documentation. Include the RMA number prominently on the package. We recommend using a reliable shipping service with tracking to ensure the safe delivery of the return.

3. Refunds and Exchanges

Upon receiving and inspecting the returned item, we will process your refund or exchange within 5 business days. If you opt for a refund, it will be issued via the original payment method used during the purchase. Exchanges will be processed based on availability.

4. Return Shipping Costs

If the return is due to an error on our part, such as a defective product or incorrect item shipped, we will cover the return shipping costs. However, if the return is due to personal preference or other non-company-related reasons, the customer will be responsible for the return shipping fees.

5. Contact our Customer Service Team

If you have any questions or concerns regarding our return policy, please do not hesitate to reach out to our dedicated customer service team. They are available to assist you and provide further clarification.


At Metate Industrial Supply, we understand that returns are a part of the purchasing process. We strive to make the return experience as seamless as possible for our valued customers. Our comprehensive return policy ensures that you are protected in case a return becomes necessary. Rest assured, we stand behind the quality of our products and are committed to your satisfaction.

Thank you for choosing Metate Industrial Supply for all your industrial equipment needs. We appreciate your business and look forward to serving you again in the future.