Shipping Policy

Shipping Options & Conditions

 Standard Shipping

Metate Industrial Supply, Inc. uses FedEx to ship its products to you, our valued customers. Packages under 140 lbs. and that meet certain size requirements can be shipped via FedEx Ground or Home. Transit time within the continental US is 1 to 5 business days. Guaranteed delivery times are for the amount of time the package spent in transit. Packaging and pulling of inventory is not included in the transit time.

Delays due to Acts of God, weather or other unusual circumstances are not refundable.

It is important to choose Business or Residential delivery correctly. The customer will be held responsible for additional charges if chosen incorrectly.

Expedited Shipping

We offer FedEx Standard Overnight, FedEx 2 Day or FedEx Express Saver expedited shipping rates. These shipping speeds do not include the time required to prepare your order. Certain items, such as aerosols and lithium ion batteries cannot be expedited due to hazardous material regulations.

Important: Overnight shipping does not include weekend delivery. Please place overnight order before Thursday 10:30 a.m. Pacific Time in order to ensure Friday delivery.

* Orders to Alaska and Hawaii must be shipped air freight. We only offer 2-Day and Overnight shipping speeds on orders to these states

Large / Bulky Items – Freight Shipping

Metate Industrial Supply, Inc. stocks many industrial and commercial grade tools and accessories. Some of these items are large, heavy and/or bulky (items such as Threaders, Benders, Panel Saws, Generators, etc). These items may not be able to ship via FedEx Ground and will require a Freight delivery. Free shipping promotions only apply to items that can be shipped via FedEx Ground.

When shipping to a business please choose whether you need liftgate service or not. Without liftgate service, you will be responsible for removing/off loading your order from the truck. If your site has a forklift or loading dock, you may wish to choose the no liftgate option. If liftgate is required at time of delivery but not selected during ordering, you will be responsible for any additional charges. If your delivery location is actually a residential address, you will be responsible for additional charges that will be charged by the freight carrier.

Claims/ Damaged Goods

Should your items arrive damaged, refuse the shipment and indicate to the driver that the shipment is damaged.

Any claims regarding your shipment must be filed with Metate Industrial Supply, Inc. within 3 business days of delivery.

Shipping Promotions

We offer free ground shipping on all small parcel orders over $700.00. This offer is limited to items below 140 lbs., and which meet certain size and packaging constraints. Items that cannot be shipped via FedEx Ground do not qualify for these promotions. Freight & Truck Line and/or expedited shipments are not Ground shipping. Free shipping is automatically applied to qualifying orders at checkout.